Shipping policy

Last Updated: 17th October 2025

At Truuman Supplements, we want every order to arrive safely and promptly. This policy explains how we ship your products, delivery times, costs, and how to return items if needed.

1. Shipping Information

Where We Ship

We currently ship to the United Kingdom. International shipping may be available; please contact us for details.

Delivery Times

Orders are typically dispatched within 1–2 business days after payment is confirmed.

Standard UK delivery usually takes 2–5 business days depending on your location.

Please note that delivery times may be longer during public holidays or peak periods.

Delivery Costs

Standard Delivery: £3.99 for orders under £40

Free Standard Delivery: On orders over £40

Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number to monitor your delivery.

2. Shipping Method

We use reliable UK carriers to ensure your order arrives safely. The exact courier may vary depending on your location and order size.

Please ensure someone is available to receive your delivery. Truuman Supplements is not responsible for orders lost due to incorrect addresses or missed deliveries.

3. Damaged or Lost Orders

If your order arrives damaged or is missing items, please contact us within 48 hours of receipt at:
Email: hello@truuman.io

We will arrange a replacement or refund once the issue is verified.

4. Returns Policy

Eligibility

We want you to be completely satisfied with your purchase. You can return products if:

The item is unused and in its original packaging

The return is requested within 30 days of receipt

Please note: For hygiene and safety reasons, opened or partially used supplements cannot be returned.

How to Return

We will provide a returns authorisation and instructions.

Ship the item back using a tracked delivery method.

Refunds

Refunds are processed to the original payment method within 7–14 business days after receiving the returned product.

Shipping costs are non-refundable.

Exchanges

Exchanges are treated as a return followed by a new order. Contact us to arrange an exchange.

5. Faulty or Incorrect Items

If you receive a faulty, damaged, or incorrect product, we will cover the cost of return shipping and provide a replacement or full refund. Contact us immediately so we can resolve the issue.

6. Contact Information

If you have any questions regarding shipping or returns:

Truuman Supplements Ltd
Email: returns@truuman.io

Address: 98 Lancaster Road, Newcastle, England, ST5 1DS