Privacy policy
Last Updated: 17th October 2025
Truuman Supplements Ltd (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal data in accordance with UK data protection laws, including the UK GDPR and the Data Protection Act 2018.
By using our website or purchasing our products, you agree to the practices outlined in this policy.
1. Who We Are
Company Name: Truuman Supplements Ltd
Registered Address: 98 Lancaster Road, Newcastle, England, ST5 1DS
Company Number: 16478506
Email: hello@truuman.io
We are the data controller responsible for your personal information.
2. Information We Collect
We may collect and process the following types of personal data:
A. Information You Provide
Name
Email address
Billing & delivery address
Phone number
Payment details (processed securely via third-party payment providers)
Account login details
B. Information Collected Automatically
IP address
Browser type and device information
Website usage data (via cookies and analytics tools)
Referral sources
C. Marketing Preferences
Email subscription details
Communication preferences
Purchase history and interactions
3. How We Use Your Information
We use your data for the following purposes:
To process and deliver your orders
To manage your account (if applicable)
To provide customer support
To send order updates and transactional communications
To personalise your experience
To improve our website and services
To send marketing communications (only with your consent)
To meet legal or regulatory obligations
4. Legal Basis for Processing
We process your data under one or more of the following legal bases:
Contractual necessity – to fulfil your orders
Consent – for email marketing and cookie usage
Legitimate interest – to improve services and prevent fraud
Legal obligation – for tax and accounting requirements
5. Marketing Communications
You will only receive marketing communications if:
You opted in during checkout or account creation, or
You subscribed via our forms.
You can unsubscribe at any time by:
Clicking "unsubscribe" in any marketing email
Contacting us at hello@truuman.io
6. Cookies
We use cookies and similar technologies to:
Enable website functionality
Improve user experience
Analyse traffic and performance
Support targeted advertising (where consent is given)
You can manage your cookie preferences via your browser or our cookie banner.
7. Sharing Your Information
We do not sell your data. We may share it with trusted third parties only when necessary, such as:
Payment processors (e.g., Shopify Payments, PayPal)
Delivery and logistics providers
Email marketing services (e.g., Klaviyo, Mailchimp)
Website hosting and analytics providers
Professional advisors (legal, accounting, compliance)
All third parties are required to process your data securely and only for the intended purposes.
8. International Data Transfers
Some service providers may be located outside the UK/EEA. In such cases, we ensure appropriate safeguards, such as:
Standard Contractual Clauses, or
UK International Data Transfer Agreements
9. Data Security
We take appropriate technical and organisational measures to protect your data from:
Loss
Unauthorised access
Disclosure
Alteration
Payment information is processed securely by certified payment providers.
10. Data Retention
We only keep your personal data for as long as necessary:
Orders and transactions: up to 6 years (for tax/legal reasons)
Marketing data: until you unsubscribe or request deletion
Account details: while your account is active
11. Your Rights (UK & GDPR)
You have the right to:
Access your personal data
Correct inaccurate data
Request deletion (“right to be forgotten”)
Restrict processing
Object to processing (including marketing)
Transfer your data (data portability)
Withdraw consent at any time
To exercise your rights, contact us at:
Email: hello@truuman.io
You can also complain to the Information Commissioner's Office (ICO) at www.ico.org.uk if you believe your data is being mishandled.
12. Children’s Privacy
We do not knowingly collect data from individuals under 18. If you believe a minor has provided personal data, please contact us to remove it.
13. Changes to This Policy
We may update this policy occasionally. Updates will be posted on this page, and the revised date will be shown at the top.
14. Contact Us
If you have any questions about this policy or your personal data, contact us at:
Truuman Supplements Ltd
Email: hello@truuman.io
Address: 98 Lancaster Road, Newcastle, England, ST5 1DS